Shipping Overview
At Celestial, we are committed to delivering your order safely and efficiently. Every order is carefully prepared, inspected, and packaged to ensure it arrives in excellent condition.
We proudly ship to customers worldwide through trusted international shipping partners.
Order Processing
All orders are processed within 1–3 business days after payment has been confirmed.
During peak seasons, product launches, or promotional events, processing times may be slightly longer. If there is any significant delay, we will notify you via email.
Orders are processed Monday through Friday, excluding public holidays.
Estimated Delivery Times
Delivery times vary depending on your location.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5–10 Business Days |
| Canada | 6–12 Business Days |
| United Kingdom | 5–10 Business Days |
| Europe | 6–12 Business Days |
| Australia & New Zealand | 7–14 Business Days |
| Rest of the World | 7–15 Business Days |
Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, or carrier delays.
Shipping Costs
Shipping charges are calculated during checkout based on your delivery location and selected shipping method.
From time to time, Celestial may offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take up to 24–48 hours to become active after shipment.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, or other local fees imposed by your country’s customs authority.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Delivery Delays
While we work with reliable shipping partners, unforeseen circumstances may occasionally affect delivery times.
These may include:
- Severe weather conditions
- Customs inspections
- Carrier delays
- Public holidays
- High shipping volumes
We appreciate your patience should any unexpected delays occur.
Incorrect Shipping Information
Please ensure your shipping address is complete and accurate before placing your order.
Celestial cannot be held responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update your information before your package is dispatched.
Lost or Damaged Packages
If your package arrives damaged or appears to have been lost during transit, please contact our customer support team within 7 days of the expected delivery date.
We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.
Multiple Item Orders
Orders containing multiple items may occasionally be shipped separately depending on product availability or warehouse location.
If this occurs, you will receive separate tracking information for each shipment.
Contact Us
If you have any questions regarding shipping or delivery, our support team is here to help.
Email: info@celestialprollc.com
We strive to respond to all inquiries within 1–2 business days.